The Path to Innovation Part II- Influencing Your Stakeholders to Support Your Rapidly Evolving Collections Strategy Needs
The Power of Influence - Delinquency forecasts are growing very quickly. In some cases, companies are allocating extra capital to collections strategies immediately. In some cases, they're not. This panel will educate you on how best to influence your key stakeholders to give you the funding and support you need to minimize your company's COVID-19 impact.
Ray Peloso, CEO, Katabat (moderator)
Kelly Dickerson, Head of Seller Risk Operations, PayPal
Shawn Budde, Principal, Ensemblex
Tech Demo Flight Round 2, followed by networking with the demo companies
Buckle up for the biggest, most efficient tech review you've ever conducted. You'll see all the newest, most useful and most innovative industry tech in a series of 8-minute product-only demos (no sales pitch) and then you'll get instant access to the teams behind that tech. Plus, at the end of the conference, we'll award those with the most promising solutions, as measured by your vote! Click here to read details on the products being demonstrated.
- ControList - 1:30
- Quointec - 1:40
- Oliver - 1:50
- LiveVox SpeechIQ - 2:00
- TECHLOCK - 2:10
Exhibit Hall & Networking Break
Visit the Exhibit Hall to compare solutions, talk with vendor staff live, or schedule appointments to meet later. Visit the Lounge to connect with other attendees for instant video chats, participate in polls and see how others are responding, and check out our Interaction Leaderboard to see who is gaining the most benefit from iAST by maximizing their participation. And more.
3:30-4:30 PM - Masterclass Workshops
1. Segmentation and Prioritization - The Evolution
Re-evaluating existing segmentation and 1) making low-effort, high-value modifications such as challenging balance cuts, holdout populations, test and control sizes, etc. and 2) strategically planning for those moderate/high-effort strategy changes that will yield high-value returns (either to staffing or losses) is critical. This session will educate you on what to consider now and in the future.
Terry Gildden - Associate Partner, The Intelitech Group
Greg Hocutt - President, Hollis Cobb and Associates
Tyler Roark - Senior Partner, The Intelitech Group
2. Innovation as a COVID-19 Capacity Lever - Customer Contact Channels
Augmenting staffing with the help of low-cost contact channels is not new, but it's safe to say it hasn't been this urgent in a long time. This session will dust off what we've traditionally thought of as the best approach for consumers and loss mitigation with a new consideration - COVID-19.
Boris Grinshpun, GM of CRM Product Group and Messaging Channels, Livevox
3. AI & Digital Transformation: Evolutionary, Not Revolutionary
Uncertainty is all around us and now is the time to be bold, brave, and innovative. Companies are plagued with challenges including quickly rising delinquency and the resulting dramatic increase in staffing needs, changes in customer preference, regulations, and more. These factors, if not acted upon, will lead to an increase in losses and expenses. Join this panel of thought leaders to learn how Conversational AI will forever change the debt recovery industry through increased collections and improved customer experience. In this session, the group will discuss their journey implementing the Interactions Virtual Collection Agent and its capability to increase revenue recovery at a reduced operational cost, in a conversational, human-like, and judgment-free manner.
Erin Stewart, Senior Director, Interactions
Mary McKenna, Sr. Director of Product Management, Interactions
Robert McElroy, OCA Manager, Credit & Account Services, Comcast Central Division
Jim Freeze, CMO, Interactions
Marty Sarim, CEO, ERC BPO
Stephen Samaroo, Lead Credit Analyst, AT&T
Exhibit Hall & Networking Break
Happy end of the (conference) day! Grab your beverage or cocktail of choice and...
Visit the Exhibit Hall to compare solutions, talk with vendor staff live, or schedule appointments to meet later. Visit the Lounge to connect with other attendees for instant video chats, participate in polls and see how others are responding, and check out our Interaction Leaderboard to see who is gaining the most benefit from iAST by maximizing their participation.
Live acoustic performance with Austin musician Carson McHone
Grab your beverage of choice, sit on your patio, porch, balcony, or driveway and enjoy Carson's crystal clear voice. It'll be just like we're in Austin, Texas! Then hang around to chat with fellow music-lovers.