Agenda Day 1

12:00-12:30 PM

Conference Kick-Off - Amy Perkins, President, insideARM & The iA Institute

12:30-1:30 PM

The Path to Innovation Part I - The Industry Outlook and How to Allocate Current Funds or Raise the Money You Need to Weather the Storm

This panel will set the stage by sharing the magnitude of the economic impacts of COVID-19 on the Collections Industry. These experts will then share the core areas of your strategy that should be re-evaluated, especially as it relates to capacity constraints and the levers you need to build or pull to help accelerate your loss mitigation and mounting expense pressure.

Speakers:

Steve Dymowski, Head of Collections Strategy, TD Bank

With a panel of experts from Bridgeforce:

Andrew Domino, Managing Partner & COO
Michelle Macartney, Managing Partner
Michael Orefice, Director of Business Enablement

John Sanders, Co-founder & Partner

1:30-2:30 PM

Exhibit Hall & Networking Break

You'll be surprised by the virtual networking potential. Visit the Exhibit Hall to compare solutions, talk with vendor staff live, or schedule appointments to meet later. Visit the Lounge to connect with other attendees for instant video chats, participate in polls and see how others are responding, and check out our Interaction Leaderboard to see who is gaining the most benefit from iAST by maximizing their participation. And more.

2:30-4:00 PM

Tech Demo Flight Round 1

Buckle up for the biggest, most efficient tech review you've ever conducted. You'll see all the newest, most useful and most innovative industry tech in a series of 8-minute product-only demos (no sales pitch) and then you'll get instant access to the teams behind that tech. Plus, at the end, we'll award those with the most promising solutions, as measured by your vote!

4:00-5:00 PM - Masterclass Workshops

1. Post COVID-19 Approaches to Risk Differentiation - Modeling, Scoring and Prioritization

Post COVID-19, determining how to assist consumers with offers/programs is of particular concern for many at this time. In addition, the need to more accurately determine how to differentiate risk going forward and how to most effectively leverage available contact channel strategies will be covered. This session will paint a compelling picture of the new normal and help you with these top strategic concerns.

Speakers:

Dave Wasik, Partner, 2nd Order Solutions

Brian O'Malley, MD and Partner, Boston Consulting Group

2. Innovation as a COVID-19 Capacity Lever - Self Service - Helping Customers Who Can Help Themselves

Everyone in the world has been touched by COVID-19 in some way. A broader set of consumers are being impacted simultaneously, which increases stress for consumers and the financial institutions trying to support them. Many operations are faced with limited work options and or staff, at the same time as the number of customers who need our help is growing exponentially. This session will provide insight into how and why self-service can be a viable part of your short and long term strategy.

Speakers:

Simon Scalzo, CEO, Remitter

Michael Cassidy, Managing Partner, M&G Solutions

3. Debt Settlement - The Consumer's Choice and the Strategies to Support Them Through the Process

Debt settlement companies have seen an immediate and substantial uptick in consumers pursuing them as a solution. This session will help you understand how best to identify and support consumers who choose debt settlement as the way to navigate through this economic upheaval.

Speakers:

John Sanders, Managing Partner, CKS Financial

Carri McQuerrey-Funk, VP Vendor Management and Strategy Execution, Citizens Bank