PANEL: Strategic Impacts and Countermeasures of the CFPB Rules
11:00 - 11:45 AM
The new CFPB rules are here and companies are identifying new ways to deploy and control changes. In this panel of industry leaders, you'll hear about how changes are being deployed across the industry and about the complementary strategies you can use - right now - to mitigate the impacts.
Stefanie Jackman, Partner, Ballard Spahr
Joann Needleman, Practice Leader & Member, Clark Hill
Ami Lipman, Managing Counsel for the Consumer Banking Team, Citizens Bank
11:45 - 12:30 PM
Demo Flight #2
12:35 - 1:00 PM
Exhibit Hall & One-on-One Networking Break
1:05 - 2:10 PM
Workshop Flight #2
2:15 - 2:45 PM
2:45 - 3:15 PM (All workshops repeat)
(Self Service)The Increasingly Independent Consumer
The increased skill and ability of consumers to resolve business matters independently allows for lower cost, creative self-service solutions in the complex areas of collections (payment plans, settlement negotiation, etc.).
Dave Hanrahan, Co-Founder & CEO, Kredit
Peter Lyons, SVP, Firstsource
Chris Repholz, Chief Growth Officer, MRS BPO
(AI) What Artificial Intelligence Can Teach Us
As the amount of data being poured into artificial intelligence grows, what we know about consumers and how we can support them with ease becomes apparent. This session will share the smartest and most effective ways AI tools are optimizing consumer interaction.
Erin Stewart, Senior Director of Sales, Interactions
Nick Ruiz, Principal Inventive Scientist, Interactions
(Debt Buying) The Status and Outlook of Debt Buying
An update on the latest in the debt buying arena.
Keith Walch, Chief Acquisitions Officer, Spring Oaks Capital
Rui Pinto-Cardoso, Co-Founder & CEO, Quantum3 Group
Bob Deter, Vice President of Business Development, Crown Asset Management
Workshop Live Q&A Wrap Up
3:20 - 3:50 PM
Exhibit Hall & Networking Roulette
3:50 - 5:00 PM