Leading Strategically Through Rapid Change - 2020 changed a lot of assumptions. In this look back through a chaotic year, you'll hear from sharp strategists all about the hard lessons they learned and how you can quickly adapt and lead strategically through rapid change - in 2021 and beyond.

Strategic Impacts and Countermeasures of the CFPB Rules - The new CFPB rules are here and companies are identifying new ways to deploy and control changes. In this panel of industry leaders, you'll hear about how changes are being deployed across the industry and about the complementary strategies you can use - right now - to mitigate the impacts.

The Future of Channel Optimization - Consumers demand ease of communication and transparency. Servicers are looking to reduce costs. And the most commonly used contact channels have either been adopted or are at least widely known. In this panel, you'll hear all about the new communication channels that should be on your radar and about how your consumer communication strategy should evolve in 2021.

(Inbound) Smart Inbound Customer Handling and Call Routing Efficiency - As consumers shift to more self-service and outbound voice dials decline, optimizing inbound call handling is an increasingly strategic aspect of collections strategy.

(Preference) Consumer Preference and How It Will Shape the Future - Consumers will continue to demand that companies communicate with them in ways that they prefer. How and should this be accommodated in collections?

(Data) Data Management for Strategic Flexibility - Organizing and maintaining data in a way that allows strategies to be modified in a timely, measured and controlled manner.

(Self Service)The increasingly Independent Consumer - The increased skill and ability of consumers to resolve business matters independently allows for lower cost, creative self-service solutions in the complex areas of collections (payment plans, settlement negotiation, etc.).

(AI) What Artificial Intelligence Can Teach Us - As the amount of data being poured into artificial intelligence grows, what we know about consumers and how we can support them with ease becomes apparent. This session will share the smartest and most effective ways AI tools are optimizing consumer interaction.

(Debt Buying) The Status and Outlook of Debt Buying - An update on the latest in the debt buying arena.

(Channel Execution) - A Marketing Approach to Consumer Outreach - As consumers become increasingly selective about when, how and with which companies they’ll communicate with, it’s important for strategists to start approaching consumer contact with a marketer’s mindset.

(DSA) Debt Settlements Strategy - The latest strategies to drive improvement on debt settlement portfolios.